Frequently Asked Questions
Everything you need to know about your next adventure with Outdoor Research.
What is your return policy for technical apparel?
We offer a 60-day return policy on all unworn items with original tags attached. Technical gear must be in its original packaging to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your chest, waist, and inseam to ensure the best fit for our performance-cut garments.
Are your products covered by a warranty?
All Outdoor Research products are backed by our Infinite Guarantee. We stand by the quality of our gear and will replace any item that fails due to manufacturing defects.
How should I wash my waterproof GORE-TEX jacket?
Machine wash on a warm permanent press cycle using a mild liquid detergent. Rinse twice and tumble dry on medium heat to reactivate the durable water repellent (DWR) finish.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.